Where customer service becomes Customer Friendship™
Discover Dixa, the customer service platform that empowers agents and increases customer loyalty. Make every moment count, from first contact to peak lifetime value.
Value-driven customer service for outstanding business results
Unlock a lifetime of value with Customer Friendship™
Create stronger bonds with your customers for lasting emotional loyalty, higher CSAT, and powerful customer advocacy while seeing a direct impact on revenue and brand growth. The future of remarkable customer service starts with Customer Friendship™.
Empower your agents to deliver unbeatable experiences
Designed to help your agents drive business outcomes. Dixa intelligently matches customers with the right agent based on rules you set, like knowledge, CRM data, interaction history, and LTV, to create context-driven experiences for your customers.
Transform your service with an innovative platform
Built from the ground up to unify customer engagement across every touchpoint–– messaging, live chat, email or voice –– in a single conversation for maximum impact. Dixa allows your agents and customers to connect seamlessly for a holistic experience.
After switching to Dixa from another well-known player, we’ve seen tremendous business gains. Every agent gets matched with the right customer. As a result both agents and customers turn every interaction into a powerful experience that other competitors can’t replace.Kevin Tucker
Director of Customer Service at Thule
After a smooth transition from Zendesk, we now have a holistic view of all agents and customers interacting easily with Dixa. Customer Champions can do more for customers and for the business because the algorithm gives them more agency over how to create value in every customer engagement.Stacy Justino
Director of Customer Happiness at Wistia
We had an aspiration before Dixa to become a global #OneRapha team. To unlock that opportunity, we needed a platform that was within the same mindset around not having siloed ways of thinking and working. Dixa has provided us with this one-screen wonder.Rob Pierce
Customer Operations Director at Rapha
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